FAQs

State of the art direct-to-garment technology is used to print made-to-order items with eco-friendly waterbased inks by our partner in Charlotte, North Carolina. It takes about 2-7 business days to print and pack your order. Shipment time in the US is usually 3-5 business days or 5-10 business days to Canada.

Important note for international customers: Shipments outside of the USA may incur customs fees. You may be charged import duties and taxes designated by your country. Unfortunately, this is out of our control and there is nothing we can do about these fees.

If your packages does get lost in transit and the shipping address was 100% correct, we've got your back! We'll ship out a new order with tracking, at our expense.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colours. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items.

Printed apparel can be tumble-dried on a low cycle, but hang dry works best.

When it comes to ironing, use cool iron inside-out. Do not iron the print.

This updated essential unisex jersey t shirt fits like a well-loved favorite, featuring a crew neck, short sleeves and designed with superior Airlume combed and ring-spun cotton that acts as the best blank canvas for printing.

Features: Side-seamed. Retail fit. Unisex sizing. Shoulder taping.

Fabrication:

Solid Colors: 100% Airlume combed and ring-spun cotton, 32 single 4.2 oz. (Ash - 99% Airlume combed and ring-spun cotton, 1% poly)

You won't want to take off this best-selling tee, featuring a uniquely soft triblend heather fabrication, modern feminine fit, crew neck and short sleeves. Offered in a rainbow of colors.

Features: Sideseamed. Slim fit.

Fabrication:

50% polyester, 25% Airlume combed and ring-spun cotton, 25% rayon, 40 single 3.8 oz.

Black Heather Triblend: 70% Airlume combed and ring-spun cotton, 15% polyester, 15% rayon

YES! Our products are eco-friendly:

WATER REDUCTION By using newer, more efficient dye machines, we use 7x less water than the average for clothing manufacturers, saving 24 million gallons a week. Any water we do use goes through a filtration system that allows it to be recycled.

ENERGY REDUCTION We are a green company through and through - taking every opportunity we can to reduce our co2 emissions. If you take a quick tour around our headquarters you'll find we use solar energy to power our sewing and cutting facilities, motion-sensor LED lighting and skylights throughout each building, and electric car charging stations to encourage employees to go green

VIRTUALLY ZERO WASTE Our manufacturing facilities and LA Headquarters produce almost no landfill because we recycle pretty much everything that can't be turned into a tee. We've optimized our cutting to reduce plastic use, and excess fabric is recycled into a number of things like baby bibs or stuffing for upholstery. Let nothing go to waste!

Your products are custom-made just for you and we take extra care to give you the best items possible. However, if there is an error with your order (wrong item or size shipped) or if the product is defective, you may return it within 20 days of receiving your order. If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for all return shipping costs and expenses.

Several types of goods are exempt from being returned and, thus, will not be refunded. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

• Gift cards 
• Downloadable software products
• Online courses + training materials
• Resources purchased through our training centre
• Event + workshop tickets
• Anything else deemed non-refundable and stated as such on the receipt issued at the time of purchase

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

• Book with obvious signs of use 
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
• Any item not in its original condition is damaged or missing parts for reasons not due to our error 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as quickly as possible. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at samantha@fempirebuilders.com. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded and are considered as-is and final sale. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at samantha@fempirebuilders.com for instructions and next steps.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Shipping 

To return your product, please email samantha@fempirebuilders.com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not issue a refund if your returned item is not received.